It’s important that you turn up to the shifts that you are hired for. If you fail to do so, we may have to suspend your account.
To make the cancellation policy simple and fair, we operate with a three-strikes policy. As soon as you reach three strikes, your account will be suspended.
Cancelling more than 72 hours before a shift = no strikes
Cancelling between 48 and 6 hours before a shift = 1 strike
Cancelling less than 6 hours before a shift = 2 strikes
If you are accepted for a shift and cancel within 6 hours, then your account will be suspended immediately
Make sure to notify the employer as soon as you know you cannot show up for the shift. You can do so in app. Do not contact them outside of the app.
OBS: The employers can at any time see the strikes you have received and cancellations you have made in your profile.
You have 5 days to submit an appeal to [email protected] if you disagree with the outcome.
Yes, you can redeem yourself. We will remove 1 strike for every 3x shifts with top ratings (*5).