It’s important for us to know that the staffers are turning up to the shifts they are hired for. If they fail to do so, we may have to suspend their account.
To make our cancellation policy as simple as possible, we operate with a three-strike policy. As soon as the staffer reaches three strikes, their account will be suspended.
Businesses can at any time see the strikes the staffer has received and cancellations they have made in their profile.
Canceling more than 72 hours before a shift = no strikes.
If you let the business know you are unable to make your shift more than 24 hours before your shift is due to start, you will not receive any strikes.
Canceling between 48 and 6 hours before a shift = 1 strike.
If you let the business know you are unable to make your shift less than 6 hours before your shift is due to start, you will receive two strikes.
Canceling less than 6 hours before a shift = 2 strikes
If the staffer lets the business know they are unable to make the shift less than 6 hours before the shift is due to start, they will receive two strikes*
When the staffer reaches three strikes, the account will be suspended and the staffer will have 5 days to submit an appeal to [email protected]
* If you apply for a shift that is within 6 hours and get accepted then cancel the shift, your account will get suspended immediately.
If the staffer does not show up for a job and fails to notify the business, we will instantly suspend the staffer´s account and they will have 5 days to submit an appeal to [email protected]